When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Say yes and never do it A Quote by Mel Brooks www.newyorker.com You have some wonderful stories of basically getting away with stuff at the studios. I’d learned one very simple trick: say yes. Simply say yes…You say yes, and you never do it. That’s great advice for life. It is. Don’t fight them. Don’t waste your time struggling with them and trying to make sense to them. They’ll never understand. managementworkmaking