When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Ri — The Distance Walked in an Hour An Article by Craig Mod craigmod.com A ri is a unit of measure, it’s about how far a person can walk in an hour at a reasonable pace. It clocks out at roughly 3.93 kilometers. Remnants of the ri system are scattered along the old roads of Japan. During the Edo period, ri were marked recurrently by hulking earthen mounds that flanked the road — ichi-ri zuka, “one-ri mounds.” There are only a handful of “originals” left. When you pass one with an old cypress or oak growing from its center it becomes a tiny moment of celebration. walkingscale