When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Poison sniffers An Article by Austin Kleon austinkleon.com Christopher Johnson says “prescriptivists” or “Cute Curmudgeons” — people who are interested in only policing usage and grammar rules — are “linguistic poison sniffers.” They turn language into “a source of potential embarrassment rather than pleasure.” Johnson sees his job as getting people to love and appreciate language by being curious about and paying attention to “what makes language delicious.” This reminded of Olivia Laing’s distinction between identifying poison and finding nourishment. Everywhere you look these days, there are lots of poison sniffers, but very few cooking a delicious meal… Finding nourishment vs. identifying poison writinglanguage