When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Kokoro A Novel by Natsume Sōseki www.penguinrandomhouse.com Vibrations in the airThat delicate and complex instrumentThe great soundless whirl of darknessUnderfootNot them he despised+2 More zenabsurdity
Vibrations in the air Words are not just vibrations in the air, they work more powerfully than that, and on more powerful objects. words
That delicate and complex instrument Could that delicate and complex instrument that lies in the human breast ever really produce a reading that was absolutely clear and truthful, like a clock’s hands pointing to numbers on its dial? lovetruth
The great soundless whirl of darkness I could not know that even then the little light was being drawn irresistibly into the great soundless whirl of darkness and that I was watching a light that was destined soon to blink out and disappear. lightdarknessmelancholy
Underfoot The memory of having sat at someone’s feet will later make you want to trample him underfoot.
Not them he despised For all his unresponsiveness to others’ affection, I now see, it was not them he despised but himself. melancholy
Reading I suppose it’s because I believe you don’t really become a finer person just by reading lots of books. learningcommonplace
A circle of beads If you count off a circle of beads, you never reach an end. At what point, and with what feelings, would his fingers cease to move those beads? This may be a silly question, but it haunts me. ending