When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Kicks Condor: barnsworthburning An Article by Kicks Condor www.kickscondor.com Directories aren’t surging. There isn’t this nascent directory movement fomenting - ready to take on the world. Directories aren’t trending. But there is a certainly really sweet little directory community now. From the Marijn-inspired stuff listed in Directory Uprising to the link-sharing ‘yesterweb’ collected around sadgrl.online - or the originals at Indieseek and i.webthings. Barnsworthburning (by Nick Trombley) is a very formidable addition to this community - a clean, multilayered design and an innovative bidirectional index. barnsworthburning.netSome Things: Laurel Schwulst notetakingmicrositesiindexes