When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
It is a little world See how many a pretty thing I always from the cube can bring: Chair and sofa, bench and table, Desk to write at when I’m able, All the household furniture, Even baby’s bed I’m sure; Not a few such things I see; Stove and sideboard here can be. Many things, both old and new, My dear cube brings into view; So my cube much pleases me, Because through it so much I see. It is a little world. Ellen Lupton & J. Abbott Miller, The ABC's of ▲■●: The Bauhaus and Design Theory Cubed modularity