When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Hyperart: Thomasson A Book by Genpei Akasegawa & Matt Fargo kaya.com No ordinary objectsThomassons artrepair
No ordinary objects Abandoned by the world, no longer of use, but still carefully repaired and preserved, these were no ordinary objects. The reasons for their maintenance remain a mystery. At this point, they could only be described as "art". No—not so much "art" as something that exceeds art... Hyperart. artrepairthomassonsobjects
Thomassons This was 1982, the year that Gary Thomasson was batting cleanup for the Yomiuri Giants. Thomasson had the unfortunate nickname of "The Electric Fan", which, if you think about it, was exactly what he was. Night after night, he stood in the batter's box, whiffing mightily at the ball, down on three strikes every time. He had a fully-formed body and yet served no purpose to the world. And the Giants were still paying a mint to keep him there. It was a beautiful thing. I'm not being ironic here either. Seriously, I can't think of any way to describe Gary Thomasson but as "living hyperart". sportsthomassons