When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
How I Build An Article by Pirijan Ketheswaran pketh.org In 2014, I wrote about my belief that design and engineering are best when tightly woven together. That’s truer now than ever. If I’m feeling confident, I’ll jump right into my text editor…From here, more functionality is added and the code is tweaked until the feature looks and feels right to me. Whether it’s something simple like this, or prototyping a new interaction like multi-connect, there’s no substitute for designing with real code. In rare cases when I have ideas or plans that I’m less confident about, it’s time to break out the paper, pens, and markers, Because the Kinopio interface elements and aesthetic are full-grown, I almost never use traditional design software anymore. makinginteractioninterfaces