When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Home Star An Article by Geoff Manaugh bldgblog.com I am a sucker for stories in which seeds of cosmic revelation are found hidden inside everyday materials, especially when those materials are architectural in form. In this case, it was “the imprint of a rare solar storm” that left traces in the rings of trees cut into logs by Vikings and used to build cabins 1,000 years ago on the Atlantic coast of Canada. …While there is obviously more to say about the science behind this discovery—all of which you can read here—what interests me is simply the idea that astral events, cosmic storms, stellar weather, electromagnetic pulses from space, whatever you want to imagine, leave traces all around us. That in the depths of our buildings, in our walls and floors, even in the wooden dowels of mass-produced furniture, there can be evidence of immensely powerful and beautiful things, and I would like to remember to look for that again. It’s been a miserable couple of years. melancholytime