When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Here Be Dragons Dragon hole in Hong Kong by Tim Hill. Such “dragon gates” are designed to let these mythical flying beasts pass from their hilltop homes down to the water each day and then return again each night. Considering the flow of dragons, air and energy is just one part of a much larger phenomenon: feng shui. Roman Mars & Kurt Kohlstedt, 99% Invisible 99percentinvisible.org A Place of My Own: The Architecture of Daydreams