When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Every Thing An Essay from Every So Often a Talking Dog Appears by Smiljan Radić A crumpled drawingThe tower
A crumpled drawing A child is walking with a crumpled drawing in his hand. Someone asks him if the crumped drawing has a "name"... "Every thing," he replies. nameschildhood
The tower The tower is just a common grater. It is not used to look out toward a distant world from above, but only to slice, grind and grate its surroundings. Anyone who stepped inside would see an irremediably cold, metallic, empty void, and a few scattered holes where the world literally seeps through in pieces. It is a sad project. After the Fair architecturemelancholydarkness