When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Drawing a frame The panels of tessellating hexagons have been laid to stabilize a path running through what remains of the nave of Rievaulx Abbey. They demonstrate the impact of drawing a frame around anything, even if that frame is nothing more than a plastic cell and the subject an area of grass. I like the way the path simply peters out to either side, with no sharply defined boundaries. John Pawson, A Visual Inventory White cloth