When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Daylight should not tyrannize architecture Daylight should not tyrannize architecture. As with so many aspects of the design of the city, light is something that should be available in a variety of modulations and susceptible to a variety of controls. However, the prejudice must always be for access. Michael Sorkin, 20 Minutes in Manhattan 159. Light on Two Sides of Every RoomIn Praise of Shadows light