When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Childe Harold's Pilgrimage A Poem by Lord Byron www.gutenberg.org And thus the heart will breakWords which are thingsThere is a pleasure in the pathless woods lovenaturelonelinessmelancholy
And thus the heart will break They mourn, but smile at length; and, smiling, mourn: The tree will wither long before it fall: The hull drives on, though mast and sail be torn; The roof-tree sinks, but moulders on the hall In massy hoariness; the ruined wall Stands when its wind-worn battlements are gone; The bars survive the captive they enthral; The day drags through though storms keep out the sun; And thus the heart will break, yet brokenly live on. SceneryA little act of hope timelovemelancholyi
Words which are things I have not loved the world, nor the world me; I have not flattered its rank breath, nor bowed To its idolatries a patient knee,— Nor coined my cheek to smiles, nor cried aloud In worship of an echo; in the crowd They could not deem me one of such; I stood Among them, but not of them; in a shroud Of thoughts which were not their thoughts, and still could, Had I not filed my mind, which thus itself subdued. I have not loved the world, nor the world me,— But let us part fair foes; I do believe, Though I have found them not, that there may be Words which are things,—hopes which will not deceive, And virtues which are merciful, nor weave Snares for the falling: I would also deem O'er others' griefs that some sincerely grieve; That two, or one, are almost what they seem,— That goodness is no name, and happiness no dream. solitudegoodness
There is a pleasure in the pathless woods There is a pleasure in the pathless woods, There is a rapture on the lonely shore, There is society where none intrudes, By the deep Sea, and music in its roar: I love not Man the less, but Nature more. nature