When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
But we're not there A Fragment by Alan Jacobs hedgehogreview.com Get your fucking hands up Get on out of your seats All eyes on me, all eyes on me ...But we’re not there. There’s a cheering-audience soundtrack, but it’s fake, Burnham knows it’s fake, he’s the one who put it there. He doesn’t know whether we’re watching, whether our hands are up, whether all eyes are on him. Bo Burnham: Inside