When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Become a person who actually does things An Article by Neel Nanda www.lesswrong.com If there’s one thing you take from this post, let it be this: notice the next time you agonize over a choice, or pass up an opportunity. And ask yourself not “what is the right decision” but rather “which decision will get me closer to the kind of person I want to be”. wisdomchoiceprogress