When Customer Journeys Don’t Work: Arcs, Loops, & Terrain An Article by Stephen P. Anderson stephenanderson.medium.com Thinking [in terms of loops and arcs] allows us to let go of a specific journey or sequence, and imagine dozens of scenarios and possible sequences in which these skills can be learned. This doesn’t mean there aren’t more fundamental skills that other skills build upon, but we can let go the tyranny of how, precisely, a person will move through a system. We’re free to zoom in and obsess on these loops, which does two things for us: Approach the design of a system as the design of these as small but significant moments of learning. Consider the many ways these loops might be sequenced, with the exact order being less important. uxsystemsfeedbackgames
Apologia A Chapter from A Search for Structure by Cyril Stanley Smith If the features of many are comparedPebbles on the beachHalf-formed perceptionInterdisciplinary
If the features of many are compared Almost all fields today are concerned in one way or another with hierarchical structure, and a theory, or perhaps more usefully a metaphor, common to all may emerge if the features of many are compared. Though the units in different fields are different, in all of them meaning comes through communication: patterns of communication are common to all, with aggregation leading to diversity or unity, and the clumps of unity themselves serving in turn as units in larger structrures based on more complex but still direct communication. hierarchystructure
Pebbles on the beach Newton picked up the pebbles on his metaphoric beach with an intellectual objective in mind, but his ancestor in paleolithic times picked up real minerals because he enjoyed looking at them: quite inadvertently he started the chain of practice and craftsmanship and thought that led to the diversity of specialized materials and generalized theory today. More like the early Homo sapiens than the sixteenth-century intellectual giant I have enjoyed a life of rather undisciplined wandering and search. searchcuriosity
Half-formed perception Science must be simple, yet the human brain has a structure that gives it the capacity for relating to the world in its undivided complexity in ways that are not logical, though they are effective. Aesthetic interest aroused by observation and half-formed perception seems usually, perhaps always, to precede exact analysis. intuitioncognition
Interdisciplinary These papers are probably to be called interdisciplinary—an “in” word these days—but any value they may have derives from the fact that the author started with a rather deep immersion in a single discipline. One cannot hope to understand the nature of interaction between impinging areas without a firm knowledge of at least one of them. knowledgescience