littlebigdetails A Blog by Floris Dekker littlebigdetails.com Little Big Details is a curated collection of the finer details of design. As Charles & Ray Eames put it: “The details are not the details; they make the product.” This is intended to be a source of inspiration. Created and curated by Floris Dekker. Alumni: Andrew McCarthy. Essential vs. nice to have detailsmicrositeswhimsydesign
Understanding the Kano Model An Article by Jared Spool articles.uie.com The horizontal axis represents the investment the organization makes. As investment increases, the organization spends more resources on improving the quality (remember, Noriaka was a quality guy at heart) or adding new capabilities. The vertical dimension represents the satisfaction of the user, moving from an extreme negative of frustration to an extreme positive of delight. (Neutral satisfaction being neither frustrated nor delighted is in the middle of the axis.) It’s against the backdrop of these two axes that we see how the Kano Model works. It shows us there are three forces at work, which we can use to predict our users’ satisfaction with the investment we make. Minimum Awesome Product uxfeatures