The Design of Everyday Things A Book by Don Norman When engineers refuse to leave well enough alone uxdesignobjects
Technical debt as a lack of understanding An Article by Dave Rupert daverupert.com "If you develop a program for a long period of time by only adding features but never reorganizing it to reflect your understanding of those features, then eventually that program simply does not contain any understanding and all efforts to work on it take longer and longer.” — Ward Cunningham softwareprocesscode