When users never use the features they asked for An Article by Austin Z. Henley web.eecs.utk.edu We deployed our tool. Almost no one used it. The handful that did use it, used it once or twice and barely interacted with it. After a few days, zero people were using it. Why did they tell me they wanted these features? featuresuxresearch
What the problem is Sometimes the problem is to discover what the problem is. Gordon Clegg, The Design of Design (Cambridge Engineering Series) The heart of systems engineeringComplete and consistent requirements problemsdesignux