Work & Labor
Begin with your work
Your life adds up
So much knowledge not being applied
To form an integrated human milieu
Baumol’s cost disease
The aspiration for quality
Intrapreneurship
On Criticism
From the desk of: Austin Kleon
Violence to the very structure of our being
Shortlist of interesting spaces
The right kind of building can do great things for a culture
Values vs. strengths
To improve the way you perform
Parkinson's Law
When you're interested in what you're working on
The dual ladder
Dad's study
All-use environments
Until the nineteenth century, virtually all cities were “all use” environments. Craft-scale production was typically carried out in a workshop below the home of the craftsperson, which often also served as the site of exchange.
Roman empire military
Rome military diagram.
Most company structures are based on the Roman empire military. CEO Caesar says he wants something, and the lieutenant managers below him on the org chart break it down into smaller tasks for the soldiers to accomplish.
On a development team, programmers are the soldiers of these shitty new armies. They open their Jira issues and add whatever feature it says to add, or fix what it says to fix. If I can save time by adding another dependency, or skip a meeting by implementing a mockup exactly as designed, why should I care?
9. Scattered Work
Problem
The artificial separation of houses and work creates intolerable rifts in people’s inner lives.
Solution
Use zoning laws, neighborhood planning, tax incentives, and any other means available to scatter workplaces throughout the city. Prohibit large concentrations of work without family life around them. Prohibit large concentrations of family life without workplaces around them.
Men are not an abstraction
Placing work and commerce near residences, but buffering it off, in the tradition set by Garden City theory, is fully as matriarchal an arrangement as if the residences were miles away from work and from men. Men are not an abstraction. They are either around, in person, or they are not. Working places and commerce must be mingled right in with residences if men, like the men who work on or near Hudson Street, for example, are to be around city children in daily life—men who are part of normal daily life, as opposed to men who put in an occasional playground appearance while they substitute for women or imitate the occupations of women.
80. Self-Governing Workshops and Offices
Problem
No one enjoys their work if they are a cog in a machine.
Solution
Encourage the formation of self-governing workshops and offices of 5 to 20 workers. Make each group autonomous—with respect to organization, style, relation to other groups, hiring and firing, work schedule. Where the work is complicated and requires larger organizations, several of these work groups can federate and cooperate to produce complex artifacts and services.
Manual labor
Artisanal craftsmen have proved particularly promising subjects for job retraining. The discipline required for good manual labor serves them, as does their focus on concrete problems rather than on the flux of process-based, human relations work. For this very reason it has proved easier to train a plumber to become a computer programmer than to train a salesperson; the plumber has craft habit and material focus, which serve retraining. Employers don't often see this opportunity because they equate manual routine with mindless labor.
A dry, husky business
Despite the furor over their aggressive unmanliness, clerks, and with them the office, crept silently into the world of nineteenth-century America. Moral philosophers were mostly preoccupied with the clang of industrialization and its satanic mills, and most regarded as negligible the barely audible scratch of pens across ledgers and receipts that characterized the new world of clerical work. It was only a “dry, husky business,” as the narrator of Bartleby had it.
Each fascinating crisis
The problems themselves, though they once obsessed you, and kept you working late night after night, and made you talk in your sleep, turn out to have been hollow: two weeks after your last day they already have contracted into inert pellets one-fiftieth of their former size; you find yourself unable to recreate the sense of what was really at stake, for it seems to have been the Hungarian 5/2 rhythm of the lived workweek alone that kept each fascinating crisis inflated to its full interdepartmental complexity.
An extremely closed structure
Nearly all housing in Japan today consists of exclusively residential units for salaried workers and their nuclear families. Such residences have, by definition, no reason to interface with their surroundings.
Salaried workers commute to workplaces outside, and often a considerable distance from, their homes. Residences built for these workers do not contain a place of livelihood—in the broader sense, a place for exchange. This "residence-only housing" is only a place for the nuclear family to eat and sleep, with no occasions for interaction with the outside world, and no need to foster a sense of belonging to the community at large. Thus the only organizational principle is the maintenance of privacy. Both in external appearance and in lifestyle, it is an extremely closed structure.
The cubicle
The cubicle had the effect of putting people close enough to each other to create serious social annoyances, but dividing them so that they didn’t actually feel that they were working together. It had all the hazards of privacy and sociability but the benefits of neither. It got so bad that nobody wanted them taken away; even those three walls offered some kind of psychological home, a place one could call one’s own. All these factors could deepen the frenzied solitude of an office worker.
Taylorism in software
Interestingly, just as software people were talking about how we need to kind of follow this very Taylorist notion as the future of software development, the manufacturing world was moving away from it. The whole notion of what was going on in a lot in manufacturing places was the people doing the work need to have much more of a say in this because they actually see what's happening.
Freedom
Thus freedom brings not stagnation, but rather the danger of overwork.
The gathering darkness of a Sunday evening
Our jobs make relentless calls on a narrow band of our faculties, reducing our chances of achieving rounded personalities and leaving us to suspect (often in the gathering darkness of a Sunday evening) that much of who we are, or could be, has gone unexplored.
Long-term
"Apart from his own design work, this is the second greatest achievement of Dieter Rams: establishing a design department within a company, which succeeded for decades in preserving its own individual approach and rigorously advancing it, without really being influenced by changing market interests." — Klaus Kemp
He is right; it was a remarkable feat. It takes a considerable degree of doggedness and conviction to follow the ungratifying and difficult path of insisting on a consistently long-term view in a corporate world that is constantly shifting and full of short-term decisions.
Shorten the wings
The labile tastes of certain decision-makers in a company are often a great burden for designers. Too many feel themselves qualified to pass judgment. And how insensitive, how superficial these judgments often are.
Taste, believes Rams, is something that needs to be trained, since the aesthetic decisions at this level in product design are intrinsically bound to the entire form and function of the object. It would be unimaginable, for example, that the management of an aerospace company would ask the designers of a new plane to shorten the wings because they think it would make it look prettier.
Selling your own ignorance
When you sell your expertise - and what I mean by sell is to move ahead in a corporation, or sell an idea to a publisher, or sell an ability to a client - by definition, you’re selling from a limited repertoire.
However, when you sell your ignorance to move ahead, when you sell your desire to create and explore and navigate paths to knowledge, when you sell your curiosity - you sell from a bucket with an infinitely deep bottom that represents an unlimited repertoire. And, you sell in a way that’s not intimidating, in a way that joins the explanation to the fascination that comes with understanding.
Defining craftsmanship
By craftsmanship I refer to a style of work and a way of life having the following characteristics:
- In craftsmanship there is no ulterior motive for work other than the product being made and the processes of its creation.
- In craftsmanship, plan and performance are unified, and in both, the craftsman is master of the activity and of himself in the process. The craftsman is free to begin his working according to his own plan, and during the work he is free to modify its shape and the manner of its shaping.
- Since he works freely, the craftsman is able to learn from his work, to develop as well as use his capacities.
- The craftsman’s way of livelihood determines and infuses his entire mode of living. For him there is no split of work and play, of work and culture. His work is the mainspring of his life; he does not flee from work into a separate sphere of leisure; he brings to his non-working hours the values and qualities developed and employed in his working time.
The star system
The distributor is ascendant over many producers who become the rank-and-file workmen of the commercially established cultural apparatus.
The star system of American culture – along with the commercial hacks – tend to kill off the chance of the cultural workman to be a worthy craftsman.
Office survival
“The caveman was undoubtedly very pleased to find a good cave but he also undoubtedly positioned himself at the entrance looking out. Protect your back but know what is going on outside is a very good rule for survival. It is also a good survival rule for life in offices.” — Robert Propst, The Office: A Facility Based on Chicago
Instruments of cooperation
When work isn't shared, the instruments of cooperation – listening, taking note, adjusting – atrophy like muscles that are no longer in use.
An unfolding network of associations
We know strategy is an unfolding network of associations:
The evidence from the case suggests that the concept of strategy can be reappraised. From strategy as a static set of choices made at a specific point in time to strategy as an unfolding network of people, shared experiences and artifacts that is constantly being remade.
And we know that only 30% of employees can articulate a company’s strategy.
And I believe in the hyper-connected age we live in both of these things are becoming more true - that strategy is increasingly “in motion” and that most organizations are realizing their OODA loops are too slow for the modern world.
This causes the articulation of strategy to stall and get left behind - how do you articulate something in motion? It’s easier to write strategy down when it doesn’t change right?
As a result - there’s a widening gap between the perspective on strategy that the executive team has and the received ideas of the company’s direction that teams and employees have.
Displacement
...the man fitted to his job like a man to the exact pocket of space he displaces.
Strings and clots
The walls' texture was mostly smooth, but if you really focused your attention there were also a lot of the little embedded strings and clots which painters tend to leave when they're paid by the job and not the hour and thus have no motivation to hurry. If you really look at something, you can almost always tell what type of wage structure the person who made it was on.
The Real World of Technology
A Lecture by Ursula M. FranklinManaging Oneself
A Book by Peter F. DruckerCubed
A Book by Nikil SavalI've designed it that way
A Quote by Townes Van ZandtI don't envision a very long life for myself.
Like, I think my life will run out before my work does, you know?
I've designed it that way.What Le Corbusier got right about office space
An Article by Tim HarfordIn the 1960s, the designer Robert Propst worked with the Herman Miller company to produce “The Action Office”, a stylish system of open-plan office furniture that allowed workers to sit, stand, move around and configure the space as they wished.
Propst then watched in horror as his ideas were corrupted into cheap modular dividers, and then to cubicle farms or, as Propst described them, “barren, rathole places”. Managers had squeezed the style and the space out of the action office, but above all they had squeezed the ability of workers to make choices about the place where they spent much of their waking lives.
...It should be easy for the office to provide a vastly superior working environment to the home, because it is designed and equipped with work in mind. Few people can afford the space for a well-designed, well-specified home office. Many are reduced to perching on a bed or coffee table. And yet at home, nobody will rearrange the posters on your wall, and nobody will sneer about your “dog pictures, or whatever”. That seems trivial, but it is not.
Background textures of work
An Article by Lucy KeerOne thing I've been enjoying about working as a technical writer is that the minute-by-minute texture of the work feels right. Something about formatting text, faffing about with SVGs, trying to rewrite a sentence more clearly... it's just enjoyable in itself, and I feel at home with it.
...Working as a programmer was very much not like that. There's something in the rough vicinity of professional dev work that I do like, which I could probably label as 'iterative hobbyist tinkering with websites'. I like working on something with a strong visual component, and I like to be inside of a fast feedback loop, and I'm mostly interested in just somehow bodging through until it works. I'm not very interested in either the computer-sciencey side of programming — data structures, algorithms — or the software-engineerey side of making things run reliably at scale in a maintainable way. So maybe it's not surprising that the minute-by-minute texture of professional programming was just... kind of bad. Occasional fun bits when I got into something, but the background experience was not fun.
I don’t believe in Zoom fatigue
An Article by Matt WebbIt’s not Zoom fatigue, it’s Zoom whiplash.
It’s a hunch. I can’t prove this.
The trick to get around this is to move smoothly up and down the gradient of social interaction intensity, never dropping below a basic floor of presence: the sense that there are other people in the same place as you.
Instead of having two modes, “in a call” and “on my own,” we need to think about multiple ways of being together which, minimally, could be:
- In a video call
- In an anteroom to a video call, hearing the sound of others
- In a doc together
- On my desktop but with the sense that colleagues are around
And the job of the designer is to ensure that their software ensures the existence of these different contexts, instead of having the binary on-a-call/not-on-a-call, and to design the transitions between them.
Say yes and never do it
A Quote by Mel BrooksYou have some wonderful stories of basically getting away with stuff at the studios.
I’d learned one very simple trick: say yes. Simply say yes…You say yes, and you never do it.
That’s great advice for life.
It is. Don’t fight them. Don’t waste your time struggling with them and trying to make sense to them. They’ll never understand.
Thanks Doc
An Article by Robin Rendle & Craig ModA couple of months back, Craig mentioned in a video that he has a doc filled to the brim with snippets of text—nice words, compliments, and thanks that had been sent his way for his work. Whenever someone says something nice he just copy/pastes it into that doc.
It sounds silly at first and perhaps a little egotistical. Behold! I have a document that proves how great I am!
But I started doing it just to see what it feels like and…hey…actually? It’s so great! When I’m feeling low (often) or whenever the world feels unstable (extremely often) it’s so very nice to return to a few kind words about my work. It reminds me just how much these words of praise mean, it reminds me that I ought to pass that favor along.
Efficiency is the Enemy
An ArticleMany of us have come to expect work to involve no slack time because of the negative way we perceive it. In a world of manic efficiency, slack often comes across as laziness or a lack of initiative. Without slack time, however, we know we won’t be able to get through new tasks straight away, and if someone insists we should, we have to drop whatever we were previously doing. One way or another, something gets delayed. The increase in busyness may well be futile.
Spreadsheet Portfolios for UX Designers
An Article by Erica HeinzThe “case study?” column was the whole point of the spreadsheet — identifying which projects I still needed to write up for my portfolio — but at this point I looked at the sheet, and thought “This is honestly a better overview of the work I do than any ‘portfolio’ I’ve seen”.
So I tweeted a screenshot, joking/trolling that it WAS my portfolio (I didn’t include any winks or notes that I was still planning a “real” portfolio), but people didn’t respond with the lulz I expected — they got the idea, or took it at face value and said they were going to do their portfolio this way too!
My Anti-Resumé
An Article by Monica ByrneA couple years ago I was having dinner with a playwright, Bekah Brunstetter, and her director David Shmidt Chapman. We talked about how rejection is just part of the landscape for all beginning artists, no matter how talented or hardworking they might be or how successful they might appear. David said he’d love to publish his “anti-résumé” someday—a list of all the things he didn’t get.
The Third Way
An Article by Kevin KellyBut all the civilized cities of the world were also filled with third places that people loved. Not quite private, not quite public, these third places were intimate but open to anyone. Like settling down at a table at a cafe. It felt like your space, but you were not the landlord. They were public, open spaces that you could “own” for a while.
…We need a new third category of work — something between “employee” and “not an employee”—that encompasses digital gig laborers. AirBnB is neither a hotel, nor a private resident. It is a third thing, and we need to create a new category to deal with it…This is the era of the third way.
Individuals matter
An Article by Dan LuuOne of the most common mistakes I see people make when looking at data is incorrectly using an overly simplified model. A specific variant of this that has derailed the majority of work roadmaps I've looked at is treating people as interchangeable, as if it doesn't matter who is doing what, as if individuals don't matter.
Individuals matter.
Deadlines are bullshit
An ArticleIn software development deadlines are a necessary evil. It is important to understand when they are necessary, and it is important to understand why they are evil.
- External vs. internal deadlines
- Why are internal deadlines evil?
- Engineers who love their work
When their salary depends on not understanding it
A Quote by Upton SinclairIt is difficult to get people to understand something, when their salary depends on not understanding it.
Touch the keys
An Article by Rach SmithIn his course Being Productive: Simple Steps to Calm Focus, Kourosh Dini emphasises the importance of taking a moment to “be with” the work every day (or however frequently you need to tackle a project). “Being with” your work is to be fully present and intentional about that activity and doing nothing else.
This idea was inspired by Dini’s piano teacher, who encouraged him to sit at his piano and touch the keys every day. Even on the days that he felt he had no time or inclination to practice. Sometimes touching the keys would lead to a good practice session, even when he didn’t feel like it would before he actually gave it a go.
Just like Dini, I find that once I give the task my full attention and be present, the actual doing of it turns out to be much easier and more enjoyable than my mind had been expecting. As usual, the resistance to getting started is far more uncomfortable than actually doing the thing.
I haven't experienced imposter syndrome, and maybe you haven't either
An Article by Rach SmithI have never felt like an “imposter”.
I have always deserved to be here, I’ve worked hard.
I don’t suffer from a “syndrome”.
Identifying the gaps in my knowledge and being aware of what I don’t know is part of my vocation.In recent years it’s become trendy to discuss how we all apparently suffer from this imposter syndrome - an inability to internalize one's accomplishments and a persistent fear of being exposed as a “fraud”. I take two issues with this:
- it minimizes the impact that this experience has on people that really do suffer from it.
- we’re labelling what should be considered positive personality traits - humility, an acceptance that we can’t be right all the time, a desire to know more, as a “syndrome” that we need to “deal with”, “get over” or “get past”.
Learning About Work Ethic From My High School Driving Instructor
An Essay by James SomersShould we really demand that the guy who checks ticket stubs at the movie theater hones his craft?
Well, yes. No job is too low to not warrant care, because no job exists in isolation. Carelessness ripples. It adds friction to the working of the world. To phone it in or run out the clock, regardless of how alone and impotent you might feel in your work, is to commit an especially tragic—for being so preventable—brand of public sin.
Bob [the driving instructor] oozes concern; he wants to infect the state of New Jersey with good driving habits. He respects his public role, the fact that the minute he's done with these kids they head straight for their parents' car keys and out onto the roads we share. When I asked him what he likes to do outside of work, he laughed: "This is my life."
His reward is the pleasure of depth itself.
If we didn’t live to work
A Fragment by Charlie WarzelWhen you talk to people who reject the modern notion of a career, many of them say the same thing: They crave more balance, less precarity, and better pay. They also, crucially, want to work.
What’s profound about the career rejectionists is that their guiding questions are simple. What if work didn’t make you feel awful? What would life be like if we didn’t live to work? What do workers and employers actually owe each other? What if we structured our work lives around a different idea of success?
136 things every web developer should know before they burn out and turn to landscape painting or nude modelling
An Article by Baldur Bjarnason- The best way to improve software UX is regular direct observation, by everybody on the team, of the work done.
- Have some personality.
- Minimalism is garbage.
- Metaphors are fantastic.
- Naming things is fantastic.
- Try to write HTML that would make sense and be usable without the CSS.
- The buyer is quite often wrong. That fact never changes their mind.
- Working on a functioning app’s codebase does more to increase its quality than adding features.
- A good manager will debate you, and that’s awesome.
- The term ‘project’ is a poor metaphor for the horticultural activity that is software development.
The brag document
An Article by Julia EvansIt’s frustrating to have done something really important and later realize that you didn’t get rewarded for it just because the people making the decision didn’t understand or remember what you did.
The tactic is pretty simple! Instead of trying to remember everything you did with your brain, maintain a “brag document” that lists everything so you can refer to it when you get to performance review season!
Why We Build the Wall
A Song by Anaïs MitchellWhat do we have that they should want?
We have a wall to work upon
We have work and they have none
And our work is never done
And the war is never won
The enemy is poverty
And the wall keeps out the enemy
And we build the wall to keep us free
That’s why we build the wall
We build the wall to keep us freeFrom the desk of
A Blog by Kate DonnellyA site dedicated solely to canvas of the Desk.
A Desk is where we work. Symbolic. Physical. Present. A second and third home. A Desk is a platform. A hearth. Roots are planted. It’s a place, a sanctuary, where hours upon hours pass.
The saddest designer
An Essay by Chia AmisolaI am tired of the premise that creation means productivity––especially in the laborious sense...Creation has become mangled with labor in a world that demands man to monetize all of their hobbies and pursuits. In return, it seems empty, almost sad, really––to be the designer spending weekends again on the screen.
To tell you what I like to do in the weekends, I like to do the sad thing...The ‘good’ people tell you to detach your life from your workspace, but this summer, I think I’ve just realized how much I adore what I have the luxury of working on everyday.
In the weekend, I make. I make not because it’s the only thing I have ever known, but because it’s the most certain way forward.
Contrafreeloading
A DefinitionContrafreeloading is an observed behavior in which an organism, when offered a choice between provided food or food that requires effort to obtain, prefers the food that requires effort.
In defense of disorder: on career, creativity, and professionalism
An Essay by Chia AmisolaProfessionalism is a lie, build what you love, explore everything. In today’s age of creation, anyone who attempts to tell you otherwise is lying. You’ll end up seeking what you traded for the rest of your life.
Two types of work
An Article by Jorge ArangoThere are two types of work: growth work and maintenance work.
Growth work involves making new things. It can be something big or small. In either case, growth work often follows a loose process.
Maintenance work is different. Maintenance work involves caring for the resources and instruments that make growth work possible. This includes tools, but also body and mind.
Maintenance is ultimately in service to growth. But effective growth can’t happen without maintenance. As with so many things, the ideal is a healthy balance — and it doesn’t come without struggle.
At least everything was important
A Quote by Mads MikkelsenMy approach to what I do in my job — and it might even be the approach to my life — is that everything I do is the most important thing I do. Whether it’s a play or the next film. It is the most important thing. I know it’s not going to be the most important thing, and it might not be close to being the best, but I have to make it the most important thing. That means I will be ambitious with my job and not with my career. That’s a very big difference, because if I’m ambitious with my career, everything I do now is just stepping-stones leading to something — a goal I might never reach, and so everything will be disappointing. But if I make everything important, then eventually it will become a career. Big or small, we don’t know. But at least everything was important.
Apprenticeship: An Internship Replacement
An Essay by Ivana McConnellUniversities are often too large, dulling the student-educator relationship. Internships are often transitory and involve large volumes of work without context or learning: building web pages or presentations from pre-built components to meet a deadline, for example. It’s work that people need to do, but it doesn’t require learning or understanding the client or the project. Thankfully, there is a middle ground that we seem to have forgotten about in tech: the apprenticeship.
Senior craftsperson
A Fragment by Wilson MinerThe thing that you’re talking about though, which I’ve never seen a mature company really have a sustainable space for, is the “senior craftsperson.” They’re not pivoting at some point in their career to saying “I’m going to take what I know and leverage it through other people.” They’re saying “I want to get better infinitely at the thing that I do.” I believe that that’s possible.
You see it more in pure-art kind of careers. Like “I’m an illustrator” or “I’m a concept artist” or something, and there’s a need for that person being really fucking good at that one thing, and continuing to do that one thing. I think a lot of people can intuitively understand why that would be really satisfying for someone as a career path.
When we were all together in-person
A Quote“We believe that in-person collaboration is essential to our culture and our future,” said Deirdre O’Brien, senior vice president of retail and people, in a video recording viewed by The Verge. “If we take a moment to reflect on our unbelievable product launches this past year, the products and the launch execution were built upon the base of years of work that we did when we were all together in-person.”
Building Momentum
An Article by Dan MallFight the Waterfall
Start all of the pieces of work a little bit earlier. The key to starting work early is not succumbing to the pressure of having to finish the work. Don’t worry about finishing. If you’re a developer, you can start doing things while your design or information architect are working because a lot of your work actually isn’t dependent on their work. Some of it is, so you probably won’t be able to finish, but that shouldn’t stop you from starting.
Share Work-in-Progress Early and Often
When you share work-in-progress, share it with the caveat that no feedback is needed at this point. You’re simply sharing it to let people know where you are. For example, if you have to make 12 wireframes, share it when you finish 2 or 3. Rather than spending a whole week to drop 12 wireframes, share 2 – 3 wireframes every 2 days. The more often you do this, you start to build rhythm, and rhythm builds momentum.
Life as Protest
A Fragment by Craig ModI’ve written this before but I constantly need to remind myself of it, so, once again: A certain kind of work, lifestyle, mode of living — in and of itself — is protest. That is, work that is curious and rigorous is implicitly an antipode to didactic, shallow bombastity. It is inherently an archetype against bullshit. That to be committed to this work or life of rigor (be it rigor focused on “art” or, as they say in Japanese, sakuhin, or family or athleticism or whatever), and to share it with the world is to opt-out of being paralyzed by idiocy, and help others who may be paralyzed find a path back to whatever fecundity of life it is that they deserve.
What doesn't seem like work?
An Essay by Paul GrahamThe stranger your tastes seem to other people, the stronger evidence they probably are of what you should do.
So I bet it would help a lot of people to ask themselves about this explicitly. What seems like work to other people that doesn't seem like work to you?
How to do what you love
An Essay by Paul GrahamQuestions to ask on a new job search
An Article by Sally LaitThe role and expectations
- What does this job entail?
- What's driving the hire?
- What are the biggest challenges?
- What scope is there to do x, y, z?
- How/when/why would you consider hiring me to be successful?
- What does progression from here look like?
- What's the biggest mistake I could make?
The wider business
- Can you tell me a bit about the company?
- What about the culture?
- How does diversity, equity, and inclusion play into this?
- What's the most exciting thing on the company horizon?
- What's been the impact of COVID-19 on company finances/strategy?
- What are the best and worst things about working here?
Day to day
- What's the size/structure of the team I'd be around/have reporting to me?
- Which other people would I work most closely with?
- What technologies/tools would I work with?
- What could I do that would make your life easier?
The practical bits
- What salary are you offering for this role?
- Additional package/benefits
- How do you approach distributed working, and is there scope for this?
- What timescales are you hoping for?
- Holiday
- Job title
Give yourself an extra shot: Is there anything I've said today that makes you hesitate?
Dolor
A Poem by Theodore RoethkeI have known the inexorable sadness of pencils.
Difficult to work with
A Tweet"Someone recently told me that 'difficult to work with' often really means 'difficult to take advantage of' in creative industries, and I haven’t stopped thinking about that for weeks" — @AdalynGrace_
The Pale King
We change them and are changed
"We fill pre-existing forms and when we fill them we change them and are changed."
— Frank Bidart, Borges and I
Displacement
...the man fitted to his job like a man to the exact pocket of space he displaces.
What's wrong?
Pay attention, boy. The next suitable person you're in light conversation with, you stop suddenly in the middle of the conversation and look at the person closely and say, "What's wrong?" You say it in a concerned way. He'll say, "What do you mean?" You say, "Something's wrong. I can tell. What is it?" And he'll look stunned and say, "How did you know?" He doesn't realize something's always wrong, with everybody. Often more than one thing.
Narrative codes
The idea, as both sides' counsel worked it out, is that you will regard features like shifting p.o.v.s, structural fragmentation, willed incongruities, & c. as simply the modern literary analogs of 'Once upon a time...' or 'Far, far away, there once dwelt...' or any of the other traditional devices that signaled the reader that what was under way was fiction and should be processed accordingly. For as everyone knows, whether consciously or not, there's always a kind of unspoken contract between a book's author and its reader; and the terms of this contract always depend on certain codes and gestures that the author deploys in order to signal the reader what kind of book it is, i.e., whether it's made up vs. true. And these codes are important, because the subliminal contract for nonfiction is very different from the one for fiction.
An enormous machine
The couple of years in question here saw one of the largest bureaucracies anywhere undergo a convulsion in which it tried to reconceive itself as a non- or even anti-bureaucracy, which at first might sound like nothing more than an amusing bit of bureaucratic folly. In fact, it was frightening; it was a little like watching an enormous machine come to consciousness and start trying to think and feel like a real human.
Abstruse dullness
Consider, from the Service's perspective, the advantages of the dull, the arcane, the mind-numbingly complex. The IRS was one of the very first government agencies to learn that such qualities help insulate them against public protest and political opposition, and that abstruse dullness is actually a much more effective shield than is secrecy. For the great disadvantage of secrecy is that it's interesting.
To hide or dissemble
Fact: The birth agonies of the New IRS led to one of the great and terrible PR discoveries in modern democracy, which is that if sensitive issues of governance can be made sufficiently dull and arcane, there will be no need for officials to hide or dissemble, because no one not directly involved will pay enough attention to cause trouble.
Distraction
To me, at least in retrospect, the really interesting question is why dullness proves to be such a powerful impediment to attention. Why we recoil from the dull. Maybe it's because dullness is intrinsically painful; maybe that's where phrases like 'deadly dull' or 'excruciatingly dull' come from. But there might be more to it. Maybe dullness is associated with psychic pain because something that's dull or opaque fails to provide enough stimulation to distract people from some other, deeper type of pain that is always there, if only in an ambient, low-level way, and which most of us spend nearly all our time and energy trying to distract ourselves from feeling, or at least from feeling directly or with our full attention.
The Manual
I don't believe I have anything to say that isn't in the code or Manual.
In a stare
Being in a stare referred to staring fixedly and without expression at something for extensive periods of time. It can happen when you haven't had enough sleep, or too much sleep, or if you've overeaten, or are distracted, or merely daydreaming. It is not daydreaming, however, because it involved gazing at something. Staring at it. Usually straight ahead—a shelf on a bookcase, or the centerpiece on the dining room table, or your daughter or child. But in a stare, you are not really looking at this thing you are seeming to stare at, you are not even really noticing it—however, neither are you thinking of something else. You in truth are not doing anything, mentally, but you are doing it fixedly, with what appears to be intent concentration. It is as if one's concentration becomes stuck the way an auto's wheels can be stuck in the snow, turning rapidly without going forward, although it looks like intense concentration. And now I too do this.
We infantilize ourselves
Here in the US, we expect government and law to be our conscience. Our superego, you could say. It has something to do with liberal individualism, and something to do with capitalism, but I don't understand much of the theoretical aspect—what I see is what I live in. Americans are in a way crazy. We infantilize ourselves. We don't think of ourselves as citizens—parts of something larger to which we have profound responsibilities. We think of ourselves as citizens when it comes to our rights and privileges, but not our responsibilities. We abdicate our civic responsibilities to the government and expect the government, in effect, to legislate morality.
Doubling
Obetrolling didn't make me self-conscious. But it did make me much more self-aware. If I was in a room, and had taken an Obetrol or two with a glass of water and they'd taken effect, I was now not only in the room, but I was aware that I was in the room. In fact, I remember I would often think, or say to myself, quietly but very clearly, 'I am in this room.' It's difficult to explain this. At the time, I called it 'doubling', but I'm still not entirely sure what I meant by this, nor why it seemed so profound and cool to not only be in a room but be totally aware that I was in the room.
Strings and clots
The walls' texture was mostly smooth, but if you really focused your attention there were also a lot of the little embedded strings and clots which painters tend to leave when they're paid by the job and not the hour and thus have no motivation to hurry. If you really look at something, you can almost always tell what type of wage structure the person who made it was on.
More by accident
In an intentional bout of concentrated major thinking, where you sit down with the conscious intention of confronting major questions like 'Am I currently happy?' or 'What, ultimately, do I really care about and believe in?' or— particularly if some kind of authority figure has just squeezed your shoes—'Am I essentially a worthwhile, contributing type of person or a drifting, indifferent, nihilistic person?', then the questions often end up not answered but more like beaten to death, so attacked from every angle and each angle's different objections and complications that they end up even more abstract and ultimately meaningless than when you started. Nothing is achieved this way, at least that I've ever heard of. Certainly, from all evidence, St. Paul, or Martin Luther, or the authors of The Federalist Papers, or even President Reagan never changed the direction of their lives this way—it happened more by accident.
Wisdom
This remains largely theory, but my best guess as to his never dispensing wisdom like other dads is that my father understood that advice—even wise advice—actually does nothing for the advisee, changes nothing inside, and can actually cause confusion when the advisee is made to feel the wide gap between the comparative simplicity of the advice and the totally muddled complication of his own situation and path.
No-nonsense
Admittedly, though, however alert and aware I felt, I was probably more aware of the effects the lecture seemed to be having on me than of the lecture itself, much of which was over my head, and yet was almost impossible to look away from or not feel stirred by. This was partly due to the substitute's presentation, which was rapid, organized, undramatic, and dry in the way of people who know that what they are saying is too valuable in its own right to cheapen with concern about delivery or 'connecting' with the students. In other words, the presentation had a kind of zealous integrity that manifested not as style but as the lack of it. I felt that I suddenly, for the first time, understood the meaning of my father's term 'no-nonsense', and why it was a term of approval.
The pie has been made
"In today's world, boundaries are fixed, and most significant facts have been generated. Gentleman, the heroic frontier now lies in the ordering and deployment of those facts. Classification, organization, presentation. To put it another way, the pie has been made—the contest is now in the slicing."
Midwest sunset
For those who've never experienced a sunrise in the rural Midwest, it's roughly as soft and romantic as someone's abruptly hitting the lights in a dark room. This is because the land is so flat that there is nothing to impede or gradualize the sun's appearance. It's just all of a sudden there.
Test anxiety
It was part of a larger discussion about younger examiners and television and the theory that America had some vested economic interest in keeping people over-stimulated and unused to silence and single-point concentration. Shackleford's observation was that the real object of the crippling anxiety in 'test anxiety' might well be a fear of the tests' associated stillness, quiet, and lack of time for distraction. Without distraction, or even the possibility of distraction, certain types of people feel dread—and it's this dread, not so much the test itself, that people feel anxious about.
To fill in the gaps
It would be easy to impose on the office a whole welter of detail, explanation, and background that was actually gleaned only later and not part of my arrival and dazed scurrying about with the Iranian Crisis at all. Which is a quirk of temporal memory—one tends to fill in gaps with data acquired only later, sort of the same way the brain automatically works to fill in the visual gap caused by the optical cord's exit through the back of the retina.
Every love story is a ghost story
What hell is
He felt in a position to say he knew now that hell had nothing to do with fires or frozen troops. Lock a fellow in a windowless room to perform rote tasks just tricky enough to make him have to think, but still rote, tasks involving numbers connected to nothing he'd ever see or care about, a stack of tasks that never went down, and nail a clock to the wall where he can see it, and just leave the man there to his mind's own devices.
No place it hadn't already been
He imagined that the clock's second hand possessed awareness and knew that it was a second hand and that its job was to go around and around inside a circle of numbers forever at the same slow unvarying machinelike rate, going no place it hadn't already been a million times before, and imagining the second hand was so awful it made his breath catch in his throat and he looked quickly around to see if any of the examiners around him had heard it or were looking at him.
The word invents itself
Posits certain neologisms as arising from their own cultural necessity—his words, I believe. Yes, he said. When the kind of experience that you're getting a man-sized taste of becomes possible, the word invents itself.
Unborable
The underlying bureaucratic key is the ability to deal with boredom. To function effectively in an environment that precludes everything vital and human. To breathe, so to speak, without air.
The key is the ability, whether innate or conditioned, to find the other side of the rote, the picayune, the meaningless, the repetitive, the pointlessly complex. To be, in a word, unborable. I met, in the years 1984 and '85, two such men.
It is the key to modern life. If you are immune to boredom, there is literally nothing you cannot accomplish.
Institutional structure
'That was all he said it seemed like I needed, just to talk to somebody with no bullshit, which was what the Zeller Center doctors didn't realize, or like they couldn't realize it because then the whole structure would come down, that here the doctors had spent four million years in medical school and residency and the insurance companies were paying all this money for diagnosis and OT and therapy protocols, it was all an institutional structure, and once things became institutionalized then it all became this artificial, like, organism and started trying to survive and serve its own needs just like a person, only it wasn't a person, it was the opposite of a person, because there was nothing inside it except the will to survive and grow as an institution.'