Face-to-face conversations The most efficient and effective method of conveying information to and within a development team is face-to-face conversation. Manifesto for Agile Software Development teamwork
On Teamwork What I’ve always felt that a team of people doing something they really believe in is like, is like when I was a young kid, there was a widowed man that lived up the street. He was in his 80’s, and a little scary looking, and I got to know him a little bit — I think he paid me to cut his lawn or something — and one day he told me, “come into my garage, I want to show you something.” And he pulled out this dusty old rock tumbler. It was a motor and a coffee can and a band between them. And he said “come out here with me,” so we went out to the back and we got some rocks, just some regular old ugly rocks and we put them in the can with a little bit of liquid and a little bit of grit powder, and he turned the motor on and said “come back tomorrow,” as the tumbler was turning and making a racket. So I came back the next day and what we took out were these amazingly beautiful and polished rocks. The same common stones that had gone in — through rubbing against each other, creating a little bit of friction, creating a little bit of noise — had come out as these beautiful polished rocks. And that’s always been my metaphor for a team working really hard on something they’re passionate about. It’s that through the team, through that group of incredibly talented people bumping up against each other, having arguments, having fights sometimes, making some noise, and working together, they polish each other, and they polish their ideas. And what comes out are these really beautiful stones. Steve Jobs, Steve Jobs: The Lost Interview teamworkpassionargument
A small team of committed coworkers The innovative designer also likes, perhaps needs, to work with a small team of committed co-workers who share the same passions and dedication. Nigel Cross & Anita Clayburn Cross, Winning by Design: The Methods of Gordon Murray On Talent teamwork
We come as a team There is a legend at Cooper of one team who found pairing with each other so powerful and fruitful that when they left that company, they sought out opportunities and even interviewed at other organizations as a pair. Gretchen Anderson & Christopher Noessel, Pair Design: Better Together teamwork
Hand and brain chess In hand and brain chess, each team has two players: a “brain” and a “hand.” At the beginning of each turn, the “brain” tells the “hand” which piece to move, and the “hand” then has to move that piece, but can move it wherever they think it should go. No other communication is allowed. Matthew Ström, The hand and the brain matthewstrom.com gamesteamwork
Serendipity This was not meant to be like Bell Labs; there were no expectations that the clerical workers would run into their managers in a “serendipitous encounter” and produce a new innovation. The ideas was rather to create a workplace in which status barriers seemed to dissolve, in which participation and friendliness all around made the work environment look less like the white-collar factory it was. Nikil Saval, Cubed The Art of Doing Science and Engineering: Learning to Learn teamworkcommunication
The cubicle The cubicle had the effect of putting people close enough to each other to create serious social annoyances, but dividing them so that they didn’t actually feel that they were working together. It had all the hazards of privacy and sociability but the benefits of neither. It got so bad that nobody wanted them taken away; even those three walls offered some kind of psychological home, a place one could call one’s own. All these factors could deepen the frenzied solitude of an office worker. Nikil Saval, Cubed workteamworksolitudeprivacy
Viability, usablity, feasibility In an empowered product team, the product manager is explicitly responsible for ensuring value and viability; the designer is responsible for ensuring usability; and the tech lead is responsible for ensuring feasibility. The team does this by truly collaborating in an intense, give and take, in order to discover a solution that work for all of us. However, in a feature team, you still (hopefully) have a designer to ensure usability, and you have engineers to ensure feasibility, but, and this is critical to understand: the value and business viability are the responsibility of the stakeholder or executive that requested the feature on the roadmap. Marty Cagan, Product vs. Feature Teams svpg.com What went wrong? teamwork
Intuition and systems Systematic design excluding intuition yields pedestrian follow-ons and knock-offs; intuitive design without system yields flawed fancies. How to weld intuition and systematic approach? How to grow as a designer? How to function in a design team? Frederick P. Brooks, Jr., The Design of Design designteamwork
Political chains of influence In Chicago, formal chains of influence and authority are entirely overshadowed by the ad hoc lines of control which arise naturally as each new city problem presents itself. These ad hoc lines depend on who is interested in the matter, who has what at stake, who has what favors to trade to whom. This structure, which is informal, working within the framework of the first, is what really controls public action. It varies from week to week, even from hour to hour, as one problem replaces another. Nobody’s sphere of influence is entirely under the control of any one superior; each person is under different influences as the problems change. Although the organization chart in the Mayor’s office is a tree, the actual control and exercise of authority is semilattice-like. Christopher Alexander, A City Is Not a Tree politicsteamworkorganization
Instruments of cooperation When work isn't shared, the instruments of cooperation – listening, taking note, adjusting – atrophy like muscles that are no longer in use. Ursula M. Franklin, The Real World of Technology workteamwork
Rapport "Bob's rapport with the workers is extraordinary. Reminds me of something Noguchi once pointed out about Bernini during the days he was building St. Peter's in Rome: how what made him so special, aside from his own obvious gifts, was his ability to extend himself through the work of others, to get them on his side and working in his direction." Lawrence Wechler & Robert Irwin, Seeing Is Forgetting the Name of the Thing One Sees leadershipteamwork
The power of One An Article by Kathy Sierra headrush.typepad.com It's not teams that are the problem, it's the rabid insistence on teamwork. Group think. Committee decisions. Most truly remarkable ideas did not come from teamwork. Most truly brave decisions were not made through teamwork. The team's role should be to act as a supportive environment for a collection of individuals. People with their own unique voice, ideas, thoughts, perspectives. A team should be there to encourage one another to pursue the wild ass ideas, not get in lock step to keep everything cheery and pleasant. ideasteamworkcollaboration
Individuals matter An Article by Dan Luu danluu.com One of the most common mistakes I see people make when looking at data is incorrectly using an overly simplified model. A specific variant of this that has derailed the majority of work roadmaps I've looked at is treating people as interchangeable, as if it doesn't matter who is doing what, as if individuals don't matter. Individuals matter. On Talent teamworkplanningwork
Design Leadership Truisms An Article by Peter Merholz www.petermerholz.com PEOPLE ARE NOT THEIR JOB TITLES. TEAM MEMBERS ARE NOT “RESOURCES”. PEOPLE WORK BEST WHEN THEY CAN BE THEIR FULL SELVES. YOU CANNOT CALCULATE AN ROI FOR DESIGN. FRAMING THE PROBLEM IS MORE IMPORTANT THAN SOLVING THE PROBLEM. (DESIGN) LEADERSHIP IS MORE TALKING THAN DOING. YOU’LL DO A BETTER JOB IF YOU LIGHTEN UP IF YOU HAVEN’T PISSED SOMEONE OFF, YOU’RE NOT DOING YOUR JOB RIGHT. NO ONE OUTSIDE YOUR TEAM UNDERSTANDS WHAT IT TAKES TO DO GOOD WORK. THE OUTCOMES ARE BETTER WHEN EVERYONE IS A DESIGNER. AGILE TRANSFORMATIONS ARE HOSTILE TO GOOD DESIGN. WHAT A DESIGN TEAM NEEDS MOST IS A CLEAR SENSE OF PURPOSE. YOU ARE ON THE FRONT LINE OF A GLOBAL WAR FOR TALENT. EVERYONE APPLYING FOR A ROLE HAS AN INFLATED TITLE. INTERVIEWS ARE A POOR WAY OF ASSESSING CANDIDATES. DESIGN EXERCISES ARE A BAD INTERVIEWING PRACTICE. YOU WILL NEVER HAVE ENOUGH DESIGNERS. YOU WILL NEVER HAVE ENOUGH TIME. THE SKILLS THAT GOT YOU HERE ARE NOT THE SKILLS THAT WILL CARRY YOU FORWARD. Truisms designleadershipteamwork
The Small Group An Article by James Mulholland jmulholland.com Lying somewhere between a club and a loosely defined set of friends, the SMALL GROUP is a repeated theme in the lives of the successful. Benjamin Franklin had the Junto Club, Tolkien and C.S. Lewis had The Inklings, Jobs and Wozniak had Homebrew. Around a dozen members is the sweet spot of social motivation: small enough to know everyone, yet large enough that the group won’t collapse if one or two members’ enthusiasm wanes; small enough that you are not daunted by competing with the whole world, yet large enough that you still need to be on your toes to keep up. Seeing Is Forgetting the Name of the Thing One SeesMutual appreciationSceniusTossing an idea around teamworkcreativityinnovationcollaboration
Mutual appreciation A Fragment by Matt Webb interconnected.org To use slightly different terms, mutual appreciation is a healthy jealousy without envy – a drive to achieve the same but without wanting to take it from the other. The Small GroupScenius collaborationteamwork
The Art of Doing Science and Engineering: Learning to Learn A Book by Richard Hamming www.amazon.com The Art of Doing Science and Engineering is the full expression of what "You and Your Research" outlined. It's a book about thinking; more specifically, a style of thinking by which great ideas are conceived. Gifts of knowledge to humanityHamming-greatnessIt cannot be taught in wordsPreparing for problemsStudent's future, not teacher's past+33 More You and Your ResearchChance favors the prepared mindSerendipity learningscienceengineeringdiscovery
Gifts of knowledge to humanity There are many commonalities we can admire in these endeavors: the dazzling leap of imagination, the broad scope of applicability, the founding of a new paradigm. But let’s focus here on their form of distribution. These are all things that are taught. To “use” them means to learn them, understand them, internalize them, perform them with one’s own hands. They are free to any open mind. In Hamming’s world, great achievements are gifts of knowledge to humanity. Bret Victor knowledge
Hamming-greatness Hamming-greatness is tied, inseparably, with the conception of science and engineering as public service. This school of thought is not extinct today, but it is rare, and doing such work is not impossible, but fights a nearly overwhelming current. Bret Victor
It cannot be taught in words How to be a great painter cannot be taught in words; one learns by trying many different approaches that seem to surround the subject. Art teachers usually let the advanced student paint, and then make suggestions on how they would have done it, or what might also be tried, more or less as the points arise in the student’s head—which is where the learning is supposed to occur! teachingart
Preparing for problems I firmly believe in Pasteur’s remark, “Luck favors the prepared mind.” In this way I can illustrate how the individual’s preparation before encountering the problem can often lead to recognition, formulation, and solution. Chance favors the prepared mind
Student's future, not teacher's past Teachers should prepare the student for the student’s future, not for the teacher’s past. Ambitions for someone else's mind teaching
If you know what you are doing In science, if you know what you are doing, you should not be doing it. In engineering, if you do not know what you are doing, you should not be doing it.
The homogeneity of knowledge The standard process of organizing knowledge by departments, and sub-departments, and further breaking it up into separate courses, tends to conceal the homogeneity of knowledge, and at the same time to omit much which falls between the courses. Another goal of the course is to show the essential unity of all knowledge rather than the fragments which appear as the individual topics are taught. In your future anything and everything you know might be useful, but if you believe the problem is in one area you are not apt to use information that is relevant but which occurred in another course.
An information service society Society is steadily moving from a material goods society to an information service society. At the time of the American Revolution, say 1780 or so, over 90% of the people were essentially farmers—now farmers are a very small percentage of workers. What will the situation be in 2020? As a guess I would say less than 25% of the people in the civilian workforce will be handling things; the rest will be handling information in some form or other. In making a movie or a tv program you are making not so much a thing, though of course it does have a material form, as you are organizing information. Auditory Hallucinations from Offworld MegafarmsData Farming farming
From hands to machines It has rarely proved practical to produce exactly the same product by machines as we produced by hand. Mechanization requires you produce an equivalent product, not identically the same one. The Nature and Art of WorkmanshipThe Real World of Technology
A matter of choice and balance More than ever before, engineering is a matter of choice and balance rather than just doing what can be done. And more and more it is the human factors which will determine good design—a topic which needs your serious attention at all times.
Central planning gives poor results Central planning has been repeatedly shown to give poor results (consider the Russian experiment, for example, or our own bureaucracy). The persons on the spot usually have better knowledge than can those at the top and hence can often (not always) make better decisions if things are not micromanaged. The management strategy that saved Apollo 11 management
"Real programmers" At the time the Symbolic Assembly Program (SAP) first appeared I would guess about 1% of the older programmers were interested in it—using SAP was “sissy stuff,” and a real programmer would not stoop to wasting machine capacity to do the assembly. programming
Using your own expertise Almost all professionals are slow to use their own expertise for their own work. The situation is nicely summarized by the old saying, “The shoemaker’s children go without shoes.” The cobbler's children go barefoot
History tends to be charitable History tends to be charitable. It gives credit for understanding what something means when we first do it. But there is a wise saying, “Almost everyone who opens up a new field does not really understand it the way the followers do.” The reason this happens so often is the creators have to fight through so many dark difficulties, and wade through so much misunderstanding and confusion, they cannot see the light as others can, now the door is open and the path made easy. invention
Mass production of variable products Computers have opened the door much more generally to the mass production of a variable product, regardless of what it is: numbers, words, word processing, making furniture, weaving, or what have you. They enable us to deal with variety without excessive standardization, and hence we can evolve more rapidly to a desired future! The Nature and Art of Workmanship
Thinking is a matter of degree Perhaps “thinking” is not a yes/no thing, but maybe it is a matter of degree. I Am a Strange Loop cognition
Making coal miners into programmers Many humans at present are not equipped to compete with machines—they are unable to do much more than routine jobs. There is a widespread belief (hope?) that humans can compete, once they are given proper training. However, I have long publicly doubted you could take many coal miners and make them into useful programmers. Manual labor
A minimum size to fish There is the famous story by Eddington about some people who went fishing in the sea with a net. Upon examining the size of the fish they had caught, they decided there was a minimum size to the fish in the sea! Their conclusion arose from the tool used and not from reality. Every Tool Shapes the Task tools
Spelled with a lowercase letter I used to tease John Tukey that you are famous only when your name was spelled with a lowercase letter such as watt, ampere, volt, fourier (sometimes), and such. fame
Why it can't be done Moral: when you know something cannot be done, also remember the essential reason why, so later, when the circumstances have changed, you will not say, “It can’t be done.” When you decide something is not possible, don’t say at a later date it is still impossible without first reviewing all the details of why you originally were right in saying it couldn’t be done.
Intellectual shelf life Let lab equipment lie idle for some time, and suddenly it will not work properly! This is called “shelf life,” but it is sometimes the shelf life of the skills in using it rather than the shelf life of the equipment itself! I have seen it all too often in my direct experience. Intellectual shelf life is often more insidious than is physical shelf life.
Beware of jargon Beware of jargon—learn to recognize it for what it is, a special language to facilitate communication over a restricted area of things or events. But it also blocks thinking outside the original area it was designed to cover. Jargon is both a necessity and a curse.
You cannot consume what is not produced The only law of economics that I believe in is Hamming’s law: “You cannot consume what is not produced.” There is not another single reliable law in all of economics I know of which is not either a tautology in mathematics or else sometimes false. Scientific writing economics
I walked the crest of the dune Thus piece by piece I walked the crest of the dune, and each time the solution slipped on one side or the other I knew what to do to get back on the track. euphony
God loved sand “God loved sand, He made so much of it.” I heard, inside myself, that we were already having to exploit lower-grade copper mines, and could only expect to have an increasing cost for good copper as the years went by, but the material for glass is widely available and is not likely to ever be in short supply.
The Hawthorne effect At the Hawthorne plant of Western Electric, long, long ago, some psychologists were trying to improve productivity by making various changes in the environment. They painted the walls an attractive color, and productivity rose. They made the lighting softer, and productivity rose. Each change caused productivity to rise. One of the men got a bit suspicious and sneaked a change back to the original state, and productivity rose! Why? It appears that when you show you care, the person on the other end responds more favorably than if you appear not to care. The workers all thought the changes were being made for their benefit and they responded accordingly. In the field of education, if you tell the students you are using a new method of teaching, then they respond by better performance, and so, incidentally, does the professor. A new method may or may not be better, indeed it may be worse, but the Hawthorne effect, which is not small in the educational area, is likely to indicate that here is a new, important, improved teaching method. It hardly matters what the new method is; its trial will produce improvements if the students perceive it as being done for their benefit.
What you learn for yourself What you learn from others you can use to follow; What you learn for yourself you can use to lead.
The unreasonable effectiveness of mathematics We now see that all this “truth” which is supposed to reside in mathematics is a mirage. It is all arbitrary, human conventions. But we then face the unreasonable effectiveness of mathematics. Having claimed there was neither “truth” nor “meaning” in the mathematical symbols, I am now stuck with explaining the simple fact that mathematics is used and is an increasingly central part of our society, especially in science and engineering. We have passed from absolute certain truth in mathematics to the state where we see there is no meaning at all in the symbols—but we still use them! We put the meaning into the symbols as we convert the assumptions of the problem into mathematical symbols, and again when we interpret the results. Hence we can use the same formula in many different situations—mathematics is sort of a universal mental tool for clear thinking.
What can be put into words It is not evident, though many people, from the early Greeks on, implicitly act as if it were true, that all things, whatsoever they may be, can be put into words—you could talk about anything: the gods, truth, beauty, and justice. But if you consider what happens in a music concert, then it is obvious that what is transmitted to the audience cannot be put into words—if it could, then the composer and musicians would probably have used words. All the music critics to the contrary, what music communicates cannot (apparently) be put into words. Similarly, but to a lesser extent, for painting. Poetry is a curious field where words are used but the true content of the poem is not in the words! Everything that can be saidWhereof one cannot speak
Initial psychological distance Creativity seems, among other things, to be “usefully” putting together things which were not perceived to be related before, and it may be the initial psychological distance between the things which counts most.
Tossing an idea around Can we do anything to increase creativity? There are training courses, and books, as well as “brainstorming sessions” which are supposed to do this. Taking the brainstorming sessions first, while they were very fashionable at one time, they have generally been found to be not much good when formally done, when a brainstorming session is carefully scheduled. But we all have had the experience of “tossing an idea around” with a friend, or a few friends (but not a large group, generally), from which insight, creativity, or whatever you care to call it, arises and we make progress. SceniusThe Small Group
Prepare your mind for the future Probably the most important tool in creativity is the use of an analogy. Something seems like something else which we knew in the past. Wide acquaintance with various fields of knowledge is thus a help—provided you have the knowledge filed away so it is available when needed, rather than to be found only when led directly to it. This flexible access to pieces of knowledge seems to come from looking at knowledge while you are acquiring it from many different angles, turning over any new idea to see its many sides before filing it away. This implies effort on your part not to take the easy, immediately useful “memorizing the material” path, but to prepare your mind for the future.
Stuck with a problem If you cannot drop a wrong problem, then the first time you meet one you will be stuck with it for the rest of your career.
Experts and impossibility If an expert says something can be done he is probably correct, but if he says it is impossible then consider getting another opinion.
Always time to fix it later As the saying goes: There is never time to do the job right, but there is always time to fix it later, especially in computer software!
The average adult Averages are meaningful for homogeneous groups (homogeneous with respect to the actions that may later be taken), but for diverse groups averages are often meaningless. As earlier remarked, the average adult has one breast and one testicle.
Solution to evaluation and back again A second reason the systems engineer’s design is never completed is the solution offered to the original problem usually produces both deeper insight and dissatisfactions in the engineers themselves. Furthermore, while the design phase continually goes from proposed solution to evaluation and back again and again, there comes a time when this process of redefinement must stop and the real problem be coped with—thus giving what they realize is, in the long run, a suboptimal solution. Co-Evolution of Problem and Solution Spaces in Creative Design
The heart of systems engineering While the client has some knowledge of his symptoms, he may not understand the real causes of them, and it is foolish to try to cure the symptoms only. Thus while the systems engineers must listen to the client, they should also try to extract from the client a deeper understanding of the phenomena. Therefore, part of the job of a systems engineer is to define, in a deeper sense, what the problem is and to pass from the symptoms to the causes. Just as there is no definite system within which the solution is to be found, and the boundaries of the problem are elastic and tend to expand with each round of solution, so too there is often no final solution, yet each cycle of input and solution is worth the effort. A solution which does not prepare for the next round with some increased insight is hardly a solution at all. I suppose the heart of systems engineering is the acceptance that there is neither a definite fixed problem nor a final solution, rather evolution is the natural state of affairs. This is, of course, not what you learn in school, where you are given definite problems which have definite solutions. What the problem isComplete and consistent requirements