Kara Pernice

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  • PM and UX Have Markedly Different Views of Their Job Responsibilities

    A Research Paper by Kara Pernice & Raluca Budiu
    www.nngroup.com
    Image from www.nngroup.com on 2021-05-17 at 10.58.27 AM.png

    The graph shows 3 research-related tasks and the percentage of PMs and UXers who agreed on whether PM or UX should be responsible for each.

    A survey of people in user experience and product management shows that these professionals disagree on who should be responsible for many key tasks, like doing discoveries and early design.

    My big takeaway from this article is that UX seems to want everything to be UX's job. To me that sounds exhausting. My guess is that this desire to own everything is born of some fundamental insecurities of UX professionals around the value of our work. That doesn't really concern me – the value of a good design team should speak for itself.